Privacy Policy

Last Updated: June 15, 2026

Welcome to Escape Quest Miami. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and store your personal information when you use our website or services.

Information We Collect

We collect several types of information from and about users of our website and services, including:

  • Personal Information: This includes names, email addresses, phone numbers, and payment information when you make a reservation or purchase.
  • Booking Information: Details about the services you book, including date, time, number of participants, and any special requests.
  • Communication Data: Records of correspondence if you contact us via email, phone, or through our website forms.
  • Technical Data: Information about your browser, device, IP address, and how you interact with our website.
  • Marketing Preferences: Your preferences in receiving marketing communications from us.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing your bookings and payments
  • Providing and improving our services
  • Communicating with you about your reservation
  • Sending you promotional offers and newsletters (if you've opted in)
  • Analyzing website usage to improve user experience
  • Complying with legal obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract Performance: Processing necessary to fulfill our contractual obligations to you when you book our services.
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention and marketing our services.
  • Consent: Where you have given explicit consent, such as for email marketing.
  • Legal Obligation: Processing necessary to comply with legal requirements.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process your personal data.

Data Sharing and Third Parties

We may share your personal information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and marketing assistance.
  • Business Partners: Partners who offer complementary services, promotions, or co-branded offerings.
  • Legal Authorities: Government bodies, courts, or law enforcement agencies when required by law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Your Rights

Depending on your location, you may have various rights regarding your personal data, including:

  • The right to access your personal data
  • The right to rectify inaccurate data
  • The right to request erasure of your data
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

Security Measures

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

International Transfers

Your information may be transferred to and processed in countries outside of your country of residence where we and our third-party service providers operate. These countries may have different data protection laws than your country. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us at:

Escape Quest Miami
1455 NE Miami Gardens Drive
Miami, FL 33179
Email: [email protected]
Phone: +1 (305) 692-3847